Return & Exchange Policy
Your Satisfaction, Our Priority
At Zenith, we believe in providing a shopping experience that’s as reliable as it is rewarding. Every product you purchase from us is carefully sourced and quality-checked to ensure you receive nothing but the best. However, we understand that sometimes things may not go as planned and that’s why we’re here to make returns simple and stress-free.
Easy Returns, Hassle-Free Process
If you’re not completely satisfied with your order, you can request a return or exchange within 7 days of receiving your item. We’re happy to assist if your product:
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Arrived damaged, defective, or incorrect.
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Is unused, in original packaging, and in resellable condition.
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Has all original tags and accessories intact.
Once your return request is approved, our team will guide you through the pickup or drop-off process to make it as smooth as possible.
Refunds & Store Credits
After we receive and inspect the returned product, refunds are processed within 5–7 business days.
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Refunds will be issued to your original payment method.
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Alternatively, you can choose to receive store credit for future purchases.
Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part.
Exclusions
For hygiene and safety reasons, certain products (such as personal care items, perishables, or customized goods) cannot be returned unless damaged or defective upon arrival.
How to Start a Return
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Email our support team at info.zenith2025@gmail.com with your order number and a brief reason for return.
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Our team will respond within 24 hours to assist and provide next steps.
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Pack your product securely, and our logistics partner will handle the rest.
Our Promise to You
We’re not just a store we’re your trusted shopping destination in the UAE.
At Zenith, we value your confidence in us and are committed to ensuring every purchase leaves you delighted.
If you have any questions, our customer care team is always happy to help because your satisfaction means everything to us.
📧 Email: info.zenith2025@gmail.com